Hollen Jarrett retires after a TClarke career spanning six decades

TClarke Credit Manager, Hollen Jarrett, is retiring after 53 years of exemplary service in the key role of credit control. At the company AGM, Group CEO Mark Lawrence and Chairman Ian McCusker formally thanked him for his outstanding contribution to the business. Here he reflects on his career and the TClarke culture which he has himself been instrumental in creating.

“I was a young 17-year-old when I joined TClarke in March 1971 as an accounts clerk. When the previous credit controller left, I was suddenly, handed the significant responsibility of collecting the cash for TClarke!

“In the 1970s, collecting invoices in the construction industry was a very personal process. Our clients included major companies like Ford Motor Company and Marconi, who were industrial giants at the time. Back then, we were dealing with tens of thousands of pounds, whereas now we’re handling millions and tens of millions. The role is crucial and can be quite pressurised because ensuring timely payments is essential.

“I particularly remember an early experience when I had to go to Leicester to present final accounts to our client, Caterpillar. All the directors made a point of coming into my office, checking in on me, encouraging me, and wishing me well. It was really touching to feel such trust and goodwill, which has been a constant throughout my career. That’s what TClarke is all about.

“I believe the ethos of TClarke is special—though it’s the only job I’ve had, so I can’t compare it to anything else! This ethos is what has definitely kept me at TClarke. I built great business relationships with employees and clients. TClarke has always been an extension of my family.  After all, your workplace is where you spend a large part of your life, so it needs to feel like a family home and a happy place.

“My approach to credit management focused on building personal relationships, this aligned perfectly with the TClarke approach. Even in today’s era of emails and team calls, good, open, and friendly relationships are crucial for building the rapport needed to get the job done. TClarke is a special place—a real family—and that’s as true today as it was when I joined in 1971.”